Telehealth Payer Guidelines

Due to the global pandemic, payers are relaxing their telehealth guidelines. As of April 17, the below is the most up-to-date information for each payer. We will be updating this as we can. Please remember these guidelines are changing frequently right now. Call CHRM with any questions and one of our consultants will be able to answer your inquiries and tell you more about our services.


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Telehealth Codes

In light of COVID-19, it’s important to stay abreast of the most up-to-date medical codes. Below is a list of important medical codes, including non-face-to-face telehealth services, such as telephone services, online services, virtual check-ins, and remote interprofessional consultations.


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Specific Payers 

In the list below you can find downloadable PDFS of telehealth guidelines for specific payers. Simply click on the name of the payer whose guidelines you wish to view, and the download will begin immediately. Right click “Save As” to download

Get Help With Medical Billing and Coding for COVID-19

Feeling overwhelmed by the COVID-19 pandemic and what it means for your healthcare practice? Comprehensive Healthcare Revenue Management is here to help. We offer outsourced medical billing and medical coding services for a variety of different healthcare organizations, including physicians, hospitals, free-standing emergency services (FSERs), and more. Get in touch with us today to learn about our services or for any clarifications on the information on this page.

Be sure to check back frequently to make sure that your healthcare organization is up-to-date on the latest payer guidelines for telehealth services as this crisis continues. We applaud you for your important work during this difficult time.