In our last blog post, we discussed how patients can improve the medical billing process. In this blog post, we’ll discuss how doctors can improve the medical billing process for patients. Comprehensive Healthcare Revenue Management (CHRM) offers the best medical billing and coding services. We help physicians, hospitals, free standing emergency rooms, and specialists, such as orthopedic surgeons, and oncologists with their medical billing needs. Contact us today to get started!
HOW PHYSICIANS CAN IMPROVE THE MEDICAL BILLING PROCESS FOR PATIENTS
- Solve medical billing problems. Most patients love their doctors, nurses, front staff, and other healthcare providers they encounter. The vast majority of healthcare providers are helping patients because they want to be, not because they have to. They are caring and compassionate individuals who care about others. However, when a medical billing issue arises and is not solved in a timely manner, their view of the entire medical office (and patient experience) decreases, sometimes significantly. The sad fact of the matter is that this is often the expected outcome. Outsourced medical billing, such as partnering with CHRM, can help alleviate your patients frustrations when a medical billing issue is unresolved.
- Train on medical billing. Even when you outsource medical billing, patients often call your office first. Rather than immediately giving them the number of your medical biller, frustrating the patient even more, you should cross-train your employees in order to be able to answer simple billing matters. This not only alleviates your patient’s frustration by offering to help them immediately, but oftentimes, the patient’s question is simple enough to be answered by a front office staff member.
- Consider hiring a financial advocate. When patients are frustrated, they need an outlet. Having a point person in their corner can go a long way in appeasing patients’ frustrations. That is the role of a financial advocate for your patients. This person can be the one to help explain patients’ healthcare expenses, such as what their out-of-pocket cost will be, as well as help in the appeals process. When you outsource your medical billing, you are hiring a team of financial advocates for your patients who can help resolve problems, answer questions, and quell fears.
- Appoint a liaison to your medical billing company. Have an on staff member be the expert for medical billing questions in your office who asks the majority of the questions to the medical billing company. In this way, one person on your staff can be the “medical billing expert” and may be able to help solve simple problems as well. However, don’t rest on our laurels just yet; you’ll need to make sure all of your office staff is up to speed enough in order to answer the most basic of medical billing questions in order to maximize customer experience. You should aim for your staff to be able to answer about 80% of patients’ questions with regard to medical billing.
WHY CHOOSE CHRM FOR OUTSOURCED MEDICAL BILLING
Comprehensive Healthcare Revenue Management (CHRM) excels at offering the best outsource medical billing services. We exist so we can give physicians, hospitals, free standing emergency services, and specialists, such as orthopedic surgeons and oncologists, the time they need with their patients. After all, you didn’t go to medical school to file medical insurance claims. Medical billing can be complicated, detailed, and downright nit-picky. We excel at filing claims correctly, reducing denials and resubmittals, and thereby maximizing your revenue cycle. We leave no stone unturned when it comes to resolving disputes and solving problems. We adhere to our four major promises to you for medical billing services: transparency, honesty, integrity, and excellence.
CHRM wants to make a difference in your professional life through medical billing services. Contact us today to learn more!